Training and Development.
Our Business Development Management team stays in regular contact with dealers to ensure best-practise processes are being followed, and that features and benefits of the products are being communicated to your customers.
Product training sessions and regular support is readily available, along with comprehensive MI to evidence that the products are being sold, and that customers are benefitting from them.
Objectives are agreed with our retailers, and are regularly reviewed and documented, with comprehensive visit reports circulated to key personnel.
Our Marketing Team is also on hand to support our network of retailers with promotional events and digital campaigns to raise awareness of the products available and help drive traffic through to the showrooms.
As part of our ongoing commitment to our clients, we have a team of mobile product technicians covering the UK. This service allows us to carry out regional roadshows and workshops to ensure that a dealership's valeting department is fully trained in the application of our protection products. We can also support remote training via our digital platforms, providing video guides and interactive training sessions.
We conduct regular review meetings with our retailer's senior management teams, to discuss topics including:
- Sales performance
- Visit feedback
- Training and development
- Support requirements
- Sales growth opportunities
- Performance improvement opportunities
To ensure that we are driving your business forward and seeing growth, your Key Account Manager will carry out structured weekly calls with your teams to review team and dealer performance, which we review internally with our Head of Sales.
Regular training and audits ensure that dealers are following the correct processes to maximise opportunities. We support you with remote training and development sessions via our live video webinar platform, and can provide in-person training sessions at a dealers’ request. This includes:
- Monthly video conference calls
- Online system training
- Interactive product training and tests
- Online induction of new dealer team members
- Online coaching
- Online refresher training
- Benchmarking sales performance
- Identifying areas of development / remedial actions
- Reviewing and analysing MI data
- Grow and develop product sales and profitability