Claims Process.

Contact centre

Our claims process is designed to be as customer-centric as possible.

A dedicated telephone number and email is a customer's first port of call when making a claim, and those details are logged to generate a case reference number. The customer will be contacted within three working days to discuss the claim and agree the next appropriate action.

Telephone: +4401243376426 and select option 1

Email: [email protected]

Contact centre

Resolutions can be conducted by:

Once the agreed resolution has been carried out, a further email is sent to the customer concluding their claim. 

Billy Coutin
“Our contact centre is a key tool in unlocking sales opportunities, with seamless integration to the end-to-end digital solutions from GardX Engage.”

Billy Coutin, Group Chief Executive Officer


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