Claims Process.
OUR APPROACH.
Our claims process is designed to be as customer-centric as possible.
A dedicated telephone number and email is a customer's first port of call when making a claim, and those details are logged to generate a case reference number. The customer will be contacted within three working days to discuss the claim and agree the next appropriate action.
Telephone: +4401243376426 and select option 1
Email: [email protected]
Resolutions can be conducted by:
- Business Development Manager
- GardX Technical Team
- Retailer
Once the agreed resolution has been carried out, a further email is sent to the customer concluding their claim.
“Our contact centre is a key tool in unlocking sales opportunities, with seamless integration to the end-to-end digital solutions from GardX Engage.”
Account management.
Team development.
